AI cart recovery starts by understanding why a purchase stopped.
AI can clarify questions and guide a customer back to a purchase. Responsible recovery does not mean messaging everyone: it requires context, contact permissions, and current commercial conditions.
Resolve the cause before offering a discount
Questions about a product, delivery costs, and payment can interrupt a purchase. Identify the stage and objection before intervening. A discount does not fix missing information and must never exceed store rules.
What to review when a customer returns
- Current price and stock for each item.
- Cost and availability of the chosen shipping option.
- Coupon validity and commercial conditions.
- Updated total and buyer confirmation before payment.
Commercial contact requires permission
Promotional WhatsApp or email messages depend on applicable permission and an enabled integration. Declining marketing should not block necessary order, payment, and delivery notices.
Do not assume every channel or campaign is included in Zyon. Confirm plan and configuration availability before promising automated outreach.
How to measure without inflating results
Separate contacted customers, resumed purchases, and confirmed payments. Compare against a baseline and, where possible, a group without intervention. Report the period, sample, and incentive cost; a resumed purchase alone does not prove incremental revenue.